Gaming at bongoplus should always be fun — a form of entertainment, not a way to earn income or escape problems. We take responsible gaming seriously, and we've built real tools to help every Filipino player stay in control, play within their means, and enjoy the experience safely.
bongoplus is strictly for players aged 21 and above, in line with Philippine gaming regulations.
bongoplus enforces a strict minimum age of 21 years for all registered players, consistent with Philippine gaming regulations. Age verification is required at registration and during ongoing account monitoring.
Set your own deposit limits, loss limits, wager limits, and session time limits directly from your bongoplus account dashboard. These tools put you in the driver's seat of your own gaming experience.
If you feel you need a break, bongoplus offers self-exclusion periods ranging from 30 days to permanent account closure. Once activated, self-exclusion cannot be reversed until the chosen period expires.
bongoplus sends periodic session reminders so you always know how long you've been playing and how much you've spent. These pop-up alerts help you stay grounded and make conscious decisions.
Our Filipino support team is available around the clock via live chat. If you're concerned about your gaming habits or need help activating responsible gaming tools, we're always here to assist — no judgment, just support.
bongoplus operates in alignment with PAGCOR's responsible gaming framework, ensuring that our player protection measures meet the standards set by the Philippine Amusement and Gaming Corporation.
Responsible gaming means enjoying casino games, slots, bingo, and sports betting as a form of entertainment — with full awareness of the risks involved and clear boundaries in place to keep it that way.
At bongoplus, we believe that every Filipino player deserves a gaming experience that is safe, fair, and enjoyable. Whether you're spinning slots from Makati, playing live bingo in Cebu, or betting on PBA games from Davao, the bongoplus responsible gaming framework is designed to keep your experience positive and within healthy boundaries.
Gambling involves real money and real risk. The house always has a mathematical edge, and no strategy or system can guarantee consistent winnings. bongoplus encourages all players to treat gaming as entertainment — similar to watching a movie or going out for dinner — with a fixed budget set aside specifically for that purpose.
The bongoplus responsible gaming program is built around three core principles: Prevention (stopping problems before they start), Intervention (identifying and responding to early warning signs), and Support (connecting players with the help they need when problems do arise).
Set a fixed budget before you play and stick to it. Never chase losses — if you've hit your limit for the session, log out and come back another day. Gaming should add to your enjoyment of life, not detract from it.
Think of your gaming budget the same way you'd think about money spent on a night out in BGC or a weekend trip to Tagaytay — it's entertainment spending, not an investment. Wins are a bonus, not an expectation.
Make sure gaming remains just one part of a balanced lifestyle. Time with family, work, hobbies, and rest should always take priority. If gaming starts to feel like an obligation rather than a choice, that's a signal to step back.
Remember: bongoplus is strictly for players aged 21 and above. If you are under 21, you are not permitted to register or play on the bongoplus platform. Parents and guardians are encouraged to use parental control software to prevent underage access.
These tools are available to every bongoplus player at no cost. Access them anytime from your account dashboard — no waiting period, no approval required.
Set a maximum deposit amount per day, week, or month. Once your limit is reached, bongoplus will block further deposits until the period resets. Lowering your limit takes effect immediately; raising it requires a 24-hour cooling-off period.
Cap the total amount you can lose in a given period. This is one of the most effective tools for preventing chasing behavior — once your loss limit is hit, gaming is paused for the rest of the period regardless of your account balance.
Set a maximum session duration. When your time is up, bongoplus will display a reminder and give you the option to log out. You can also set a mandatory logout that automatically ends your session when the limit is reached.
Take a short break from bongoplus without fully closing your account. Cool-off periods range from 24 hours to 6 weeks. During a cool-off, you cannot log in, deposit, or place bets. Your account and balance are preserved.
For players who need a longer break, self-exclusion blocks access to bongoplus for a minimum of 30 days, up to 5 years or permanently. During self-exclusion, bongoplus will also suppress all marketing communications to your account.
Configure pop-up reminders at intervals of your choosing — every 30, 60, or 90 minutes. Each alert shows your current session duration and net gaming result, giving you a clear, honest snapshot of your session at regular intervals.
All responsible gaming tools are accessible from your bongoplus account dashboard under Account Settings → Responsible Gaming. You can also contact our 24/7 live chat support team to activate any tool on your behalf — our agents are trained to handle these requests with full confidentiality and without judgment.
Problem gambling can affect anyone — regardless of age, income, or background. It often develops gradually, which is why it's important to recognize the early warning signs before they escalate into a serious issue.
If you recognize any of the following behaviors in yourself or someone you know, it may be time to take a step back and seek support. bongoplus's responsible gaming team is here to help — and there is no shame in asking.
Problem gambling is a recognized health condition. It is not a character flaw or a sign of weakness. With the right support, recovery is absolutely possible. You are not alone.
Spending more money on gambling than you can afford to lose, or borrowing money to fund gaming sessions.
Chasing losses — continuing to play in an attempt to win back money you've already lost.
Feeling restless, irritable, or anxious when you try to cut down or stop gambling.
Lying to family members, friends, or colleagues about how much time or money you spend on gaming.
Neglecting work, school, family responsibilities, or personal health because of gambling.
Using gambling as a way to escape stress, anxiety, depression, or other emotional difficulties.
Needing to bet larger and larger amounts to get the same level of excitement or satisfaction.
Repeatedly trying to cut back on gambling but finding yourself unable to follow through.
Experiencing financial difficulties — unpaid bills, loans, or depleted savings — as a result of gambling.
Thinking about gambling constantly — planning the next session, reliving past wins, or calculating how to recover losses.
Answer these questions honestly. If you answer "yes" to two or more, we encourage you to reach out to our responsible gaming team or one of the support organizations listed below.
Have you ever spent more money on gambling than you originally planned for that session?
Have you ever borrowed money or sold personal belongings to fund gambling?
Do you find yourself thinking about gambling when you're supposed to be focused on work, family, or other responsibilities?
Have you tried to cut back on gambling but found it difficult or impossible to do so?
Have you ever gambled to try to recover money you previously lost?
Has gambling ever caused conflict with family members, a partner, or close friends?
Do you feel anxious, irritable, or low when you are not able to gamble?
Have you ever hidden your gambling activity or lied about how much you've spent?
This self-check is not a clinical diagnostic tool — it is intended as a personal reflection aid only. If you are concerned about your gambling behavior, please contact the bongoplus responsible gaming team via live chat or reach out to a professional support organization.
Self-exclusion is one of the most powerful responsible gaming tools available on bongoplus. It is a voluntary commitment to take a break from gaming for a defined period — or permanently. Here's how to activate it in three simple steps.
Once self-exclusion is active, bongoplus will immediately block your access to the platform, suspend all marketing communications, and — where technically possible — prevent new account registrations using the same identity details. Your account balance will be preserved and returned to you upon request at the end of the exclusion period.
Sign in to your bongoplus account and navigate to Account Settings → Responsible Gaming → Self-Exclusion. You'll find all available exclusion options clearly listed on this page.
Select the duration that feels right for you: 30 days, 90 days, 6 months, 1 year, 5 years, or permanent exclusion. There is no wrong choice — any break is a positive step. Permanent exclusion cannot be reversed.
Confirm your selection. Self-exclusion takes effect immediately — you will be logged out of bongoplus within seconds of confirming. You will receive an email confirmation of your exclusion period for your records.
If you're having trouble activating self-exclusion yourself, or if you'd prefer to have a support agent handle it for you, contact our 24/7 live chat team. They can activate self-exclusion on your account immediately, with full confidentiality.
Once activated, bongoplus will not reverse a self-exclusion early under any circumstances — even if you request it. This is intentional: the cooling-off period is there to protect you. Please choose your exclusion duration thoughtfully.
bongoplus encourages any player who is struggling with gambling-related issues to reach out to professional support organizations. Help is available across the Philippines — and it's free.
The Philippine Amusement and Gaming Corporation (PAGCOR) maintains a responsible gaming program for Filipino players. PAGCOR's framework includes player protection standards that licensed operators like bongoplus are required to follow.
The NCMH in Mandaluyong City provides mental health services including counseling for behavioral addictions. Filipino players experiencing gambling-related distress can seek professional support through the NCMH's outpatient services.
In Touch Community Services offers free, confidential counseling and crisis support for Filipinos dealing with mental health challenges, including gambling addiction. Services are available in Metro Manila and online.
Gamblers Anonymous (GA) is a fellowship of men and women who share their experience, strength, and hope with each other to solve their common problem and help others recover from a gambling problem. GA meetings are held across Metro Manila, Cebu, and Davao.
If you or someone you know is in crisis, the National Center for Mental Health Crisis Hotline is available. The DOH also operates mental health support lines for Filipinos in distress. These services are free and confidential.
Our own responsible gaming specialists are available 24/7 via live chat. They can help you activate account limits, initiate self-exclusion, or simply talk through your concerns in a safe, non-judgmental environment.
bongoplus takes the protection of minors extremely seriously. The bongoplus platform is strictly for adults aged 21 and above. We use age verification at registration and conduct ongoing monitoring to detect and prevent underage access. Any account found to belong to a person under 21 will be immediately closed and any deposited funds returned.
If you share a device or household with minors, we strongly encourage you to use parental control software to prevent underage access to online gambling sites. Always log out of your bongoplus account when you are not using it, and never share your login credentials with anyone — especially children or teenagers.
Always log out of bongoplus when you finish your session, especially on shared devices.
Never save your bongoplus password on a device that minors have access to.
Use parental control software such as Net Nanny or Qustodio to block gambling sites on family devices.
Talk openly with children and teenagers about the risks of gambling and why it is restricted to adults.
bongoplus is committed to being the most responsible online casino platform in the Philippines. Set your limits, use our tools, and enjoy the game — knowing that we've got your back every step of the way. 21+ only.